Shipping is free
Every hardware order ships free to a U.S. address. We configure and test each device in Anchorage first, so it arrives with your menu or inventory loaded and the network already set up.
In the Anchorage area we don't ship at all: we bring the system to you, install it, train the staff on shift, and stay until the first real orders go through. Elsewhere in Alaska we ship it ready to plug in and walk you through setup by phone and remote session. If you'd like us on site outside Anchorage, we quote the travel before we book it.
We confirm your ship or install date on the call after you order, usually within one business day.
Arrived damaged or not working?
Call or text us as soon as you see it. If a device arrives damaged or doesn't work out of the box, we replace it at no cost to you, including the shipping both ways.
Returning hardware within 30 days
You can return hardware within 30 days of delivery for a refund.
- Unopened, in its original packaging: full refund of the hardware price.
- Opened, configured or installed: refund of the hardware price less a 15% restocking fee. The hardware should be in good working condition with its cables, stands and power supplies.
Contact us before you send anything back so we can arrange the return. In the Anchorage area we pick it up. After 30 days, hardware is covered by the manufacturer's warranty and, if you added it, our hardware-care plan.
Software and monthly services
Software, add-on licenses, delivery integration and hardware care are month to month. Cancel any time and you won't be billed for the next month; there's no partial-month refund for the month you're in. Annual plans are billed in advance; call us within the first 30 days and we'll refund the software charge in full.
Cash discount and the $0-upfront option
If your hardware is being paid for through the cash-discount program, call us before returning anything. Returning the hardware within 30 days closes out the hardware balance; after that, leaving early means paying the remaining balance, as stated on the pricing page.
Card processing
Card processing is a separate agreement with the processor and isn't sold through this site, so it isn't part of a hardware or software refund. Ask us and we'll help you close it out if you need to.
How refunds are paid
Refunds go back to the card or account you paid with, usually within 5 to 10 business days after we receive the return. Installation and training are included free with every kit, so there's nothing to deduct for them.
Questions
Call or text (907) 290-8555. These terms sit alongside our full terms of use and sale.